Manage your customer data
One of the most valuable components for call centers is data. You can easily manage processes such as how data is provided, who is responsible for data, reporting data, organizing and eliminating customer information.
We provide customer representatives to create their own customers and call plans by making target definitions, while replying incoming calls all of the information from customers calling you will come automatically to the personnel screen. Customer representatives provide the interview by seeing all the summaries of their interviews to ensure the maximum efficiency. We can create redial plans for any potential customers and increase the efficiency of your operation by maximizing the conversion.
MüştCustomer representatives have an autonomous role in the quality search for visits by field personnel. We offer the opportunity to report customer satisfaction with the survey module in after sales calls.